Return Policy & Refund Policy

For your most satisfaction, we provide you some solutions if any of these happens to you

Feel free to contact us if you have any question regarding to Return Policy at 0416-2223330 or mail us at thevellorekitchen@gmail.com

Wrong Food

If you get your food different from the receipt, we are really sorry. Please call us as soon as you notice that you get the wrong food. You may come to pick up or ask us to redeliver** your food within 3 miles in the same delivery time frame.

Missed Food

It's a rare case, but possible. Please call us as soon as you notice that we miss one or more food of your order. You may come to pick up or ask us to redeliver** the food within 3 miles in the same delivery time frame. You may cancel the missed food before we cook without any question, and we will refund you with a store credit.

Don't Like The Food

Some cases you may get exchange of food. There won't be any refund in cash. If the new food has more value, you will be asked to cover the balance (difference). You may come to pick up the food or ask us to do the delivery limited in 3 miles only.

Your order will be priority if you come to pick it up. All cases, please return the food in the original container(s)* to our driver or our cashier to avoid additional charge.

Get Food Delay

We understand that everyone is hungry when they call us. We're trying real hard to deliver the food to you at our best. For any reasons we delay your order more than our delivery time frame, you may get a discount off of the bill back in a store credit Your order will be priority if you come to pick it up.

Return / Cancel

Sorry, no refund if you change your mind after all the food has been cooked.